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How can I tell if my Vision Technology Product needs service?
How do I get my Vision Technology product serviced?
How long will my Vision Technology product service take?
How do I check the status of my Vision Technology service request?
What are my service options?
I'm concerned about not having a video magnifier while my product is being serviced.
What are my options?
Can I get my Vision Technology product serviced outside the United States?


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How can I tell if my Vision Technology product needs service?
Visit our Product Support Center for helpful troubleshooting information. If you have reviewed the articles on the website and your still not sure whether your product requires service, contact Vision Technology technical support or contact your low vision dealer for diagnosis.
Note: There may be a fee for diagnostic service

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How do I get my Vision Technology product serviced?
Contact Vision Technology technical support or contact your low vision dealer.

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How long will my Vision Technology product service take?
The service process normally takes up to three business days if arranged through Vision Technology Technical Support.

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How do I check the status of my Vision Technology service request?
Check the status of your Vision Technology service by calling Vision Technology Technical Support at 1-800-560-7226. Monday-Friday 8am-4:30pm(Central Time)

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What are my service options?


Out-of-Warranty Service
RMA (Return Materials Authorization) required
Minimum diagnostic fee applies
Have serial number available

Warranty Service
RMA (Return Materials Authorization) required
Have purchase reciept available
Have serial number available

Contact Vision Technology technical support to get a RMA number.

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I'm concerned about not having a video magnifier while my product is being serviced? What are my options?
Vision Technology does not provide loaned products while your product is being serviced. You have the option of contacting your low vision dealer to see if they provide this service

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Can I get my Vision Technology product service outside the United States?
Yes. Contact Vision Technology technical support or find the most convenient Vision Technology dealer representative.
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