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Vision Technology Total Care Advice and Support
Vision Technology Total Care is available for any individual who has a Vision Technology low vision product. Total Care is for in- and out-of warranty products. Together with our network of dealers, eye care professionals and low vision specialists, Vision Technology offers valuable services to give you the peace of mind for years to come. Toll Free at 1-800-560-7226

Premiere FAQ's Ask a Technician
Service Information Low Vision Guide
Warranty Information Low Vision Resources


Premiere FAQ's:

Why is the power not working
?
Why is the image out of focus?
Why is my reading table dim?
Why is my reading table not moving smoothly?
Why is my reading table not locking?
Why is my image appearing dim on screen?
What does the mode button do?
Will I ever need to replace the light bulbs?
What type of preventative maintenance should I do?
Should I leave the product on all day?

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Why is the power not working?
Make sure the power supply cord is securely connected to the electrical outlet. Make sure the opposite end of the power supply cord is securely connected to the product. Next, press the red power button on the control panel. The reading lights should turn on and illuminate the reading tray.

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Why is the image out of focus?
The most common reason for a blurry or out-of focus image is caused by dust or debris on the camera's protective lens. Clean the protective lens with a non-abrasive lens cleaning towel.

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Why is my reading table dim?
Make sure the red power button is pressed inward and that the power supply is connected. Try turning on and off the product twice.

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Why is my reading table not moving smoothly?
Position the braking levers so they are close together. Next, move the reading table in a small circular motion. If you can't move the table at all check to see if there is a small object obstructing the reading tables movement. If you are able to move the table, gradually make the circular motion larger. To lubricate the reading tables ball-bearings, use a non-corrosive lubrication.

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Why is my reading table not locking?
Position the braking levers so they are far apart. This will lock the table. If the reading table is not locking, check to see if there is a small object obstructing the braking levers from locking the table. In a very slow motion, move the braking levers inward and outward two to three times.

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Why is my image appearing dim on screen?
Press the brightness button to maximum brightness.

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What does the mode control do?
The mode button changes how the image appears on screen. The mode button is designed to cycle through different polarities and false colors to create greater contrast on screen.

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Will I ever need to replace the light bulbs?
The product uses flourescent light bulbs. Replace as needed.

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What type of preventative maintenance should I do?
The product is design to be maintenance free and does not require a preventative maintenance program to sustain long term operation. We have products in successful operation today, that have not undergone any maintenance.

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Should I leave my product on all day?
You can leave the product on for as long as you use it. Avoid, leaving the product on and unattended.

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